In everything we do, we have a philosophy of delivering superior performance. We
are committed to providing safe, reliable, on-time taxi service, and we train our
drivers to take care of each customer, providing each one with a safe, comfortable
and pleasant experience.
Our drivers are courteous and helpful toward our passengers. They are trained to
listen actively to customer needs, and expected to treat them with courtesy and
respect. We count on them to display a positive attitude, handle baggage carefully,
and maintain our dress code and our standards for clean, well-maintained vehicles.
We work hard to ensure that our phone personnel are polite and well-trained, too.
We strive to take excellent care of each caller and make sure reservations are entered
accurately. We use the most sophisticated dispatch and reservation systems in our
industry, and have developed efficient processes to ensure good communication between
the call center, dispatchers and drivers. Our call center operates 24 hours a day,
7 days a week.
Denver Yellow Cab is committed to providing the best service to our customers. We
constantly strive for improvement through the use of customer feedback as a gauge
to learn what we are doing well and in what areas we can improve. We share commendations
with our operators and employees and show recognition for exemplary work. We also
listen and document complaints from our customers, devise solutions to ensure the
same issues do not resurface in the future, and provide customer follow up to ensure
their concerns are being addressed.