We have the most advanced reservations, dispatching and routing system in the industry.
Our systems and controls allow us to provide the safest, quickest and most reliable
service possible to our customers.
Our cutting-edge, GPS closest cab system uses DDS (Digital Dispatch Systems), a
leading technology in our industry, which allows us to dispatch a vehicle to any
location in our service area at the touch of a button. It also allows our dispatchers
to see exactly where our vehicles are located, allowing call takers to tell our
passengers with great accuracy how long it will take for their taxi to arrive. These
systems, combined with our knowledgeable drivers, allow us to reduce response time
and enhance customer satisfaction.
We have also developed numerous processes for facilitating the flow of information
between the reservations center, dispatch, and drivers, which is essential to the
success of a taxi service. Our system enables dispatchers to easily contact drivers
via in-cab mobile data centers, so they can instantly send directions, traffic updates
and other important notices to keep drivers informed and aware.
Our centralized call center system which is open 24/7 processes 1.6 million calls
and dispatches 1.5 million trips per year. Our call centers is staffed with knowledgeable,
polite, professional personnel who are trained in area locations and expected fares.
When agents complete the reservation process, the information input into the computerized
reservation system is instantaneously forwarded to our dispatchers and drivers.